|
Grievance Officer |
Jishi P K |
|
|
grievance@hawms.in |
|
Phone |
+91 9072891236 |
|
By post |
HAWMS Financial Services Pvt. Ltd., No. 20/254/A, CN 63B, Church Nagar, Angamaly, Ernakulam – 683572, Kerala |
|
Office hours |
9.30 AM to 5.00 PM |
What to Include
Your name, your registered mobile number and email address, your folio number or client code, the scheme, policy or service concerned, the relevant dates, and the outcome you are seeking. Please attach statements, screenshots or correspondence where they help.
WHAT WE COMMIT TO
We will acknowledge your complaint within 3 working days of receiving it, and give you a substantive resolution within 21 calendar days. If a matter needs longer — for example, where we are waiting on an Asset Management Company or on the broker — we will tell you why and give you a revised date rather than letting it go quiet.
Level 2: Escalate within HAWMS
If you have not heard from us within 21 days, or you are not satisfied with the resolution offered, please escalate to:
ADWAITH VIJAY : DIRECTOR – Legal and Compliance
Email: office@hawmsequities.com· Phone: +91 8281881253
Level 3: Escalate to the regulator
Go straight to the section that applies to you. Build these as three cards on desktop and three accordions on mobile.
Mutual fund complaints
- Write to the Investor Relations Officer of the Asset Management Company concerned. Their details appear in the Scheme Information Document and on the AMC website.
- If unresolved, escalate to AMFI through the Investor Corner at www.amfiindia.com.
- If still unresolved, lodge a complaint with SEBI on the SCORES platform at scores.sebi.gov.in. SEBI’s toll-free investor helplines are 1800 266 7575 and 1800 22 7575, 9:00 a.m. to 6:00 p.m. every day except declared holidays. Entities are required to file an Action Taken Report with SEBI within 30 days of receiving a complaint.
Equity, demat and trading complaints
Your trading and demat account is held with Aditya Birla Money Limited, a SEBI-registered stock broker. HAWMS acts as its Authorised Person.
- Aditya Birla Money Limited, Investor Grievance Cell — care.stocksandsecurities@adityabirlacapital.com/ 1800-270-7000 grievance page at https://stocksandsecurities.adityabirlacapital.com/complaints
- The Investor Grievance Cell of the exchange concerned — National Stock Exchange at www.nseindia.com, or BSE Limited at www.bseindia.com.
- SEBI SCORES at scores.sebi.gov.in, or the toll-free helplines 1800 266 7575 / 1800 22 7575.
4. For online conciliation and arbitration, the SMART ODR portal — Securities Market Approach for Resolution Through ODR — at smartodr.in.
Insurance complaints
Insurance is solicited by our associate, Secureline Assurance IMF Pvt. Ltd., an IRDAI-registered Insurance Marketing Firm.
- Secureline Assurance IMF Pvt. Ltd. — +91 9633338075
- The Grievance Redressal Officer of the insurance company that issued your policy; their details are printed on your policy document.
- IRDAI, through the Bima Bharosa portal at bimabharosa.irdai.gov.in, by email to complaints@irdai.gov.in, or on the toll-free numbers 155255 and 1800 4254 732.
- The Insurance Ombudsman for your region, at www.cioins.co.in.
What we can and cannot resolve
HAWMS is a distributor and an Authorised Person. We can resolve anything to do with our own service — transaction processing, documentation, delays on our side, the conduct of our staff, and the information we have given you.
We cannot control scheme performance, NAV movement, market losses, an Asset Management Company’s or insurer’s own decisions, or a broker’s system outage. Where a complaint concerns one of these, we will not leave you to find your own way — we will help you route it to the correct entity and follow up with you until it is closed.
Complaint data
-
Month
Carried forward
Received
Resolved
Pending
Pending > 3 months
JULY,2026
0
0
0
0
0
Updated monthly.
Publishing this table with honest zeros reads considerably better than publishing nothing. Exchanges expect complaint disclosure from Authorised Persons, and a visitor who sees a maintained register concludes you take complaints seriously.
