Our vision and our role
OUR VISION
We connect your money with growing assets in the world.
OUR MISSION
Our mission is to help clients achieve their investment and savings goals—both long-term and short term—by providing opportunities for higher returns through mutual funds and the stock market.
HAWMS Financial Services Pvt. Ltd. is an AMFI-registered Mutual Fund Distributor (ARN: 305902) and an Authorised Person of Aditya Birla Money Limited. We distribute and we facilitate. We do not manage your money and we do not hold it.
What you can expect from us
- To be told, before you invest, what a product does, what it costs, what can go wrong, and how we are paid for selling it
- Scheme recommendations suited to your stated goal and time horizon, drawn from all 16 AMCs we are empanelled with
- That we never ask you to transfer money to HAWMS or to any individual — always directly to the AMC, the broker or the insurer
- Accurate, timely execution of your instructions, and confirmation of what was done
- Help with statements, corporate actions, nominations, KYC updates and redemptions for as long as you are a client
- A named person as your point of contact, not a queue
- Acknowledgement of any complaint within 3 working days and resolution within 21 calendar days
- Confidentiality of your personal and financial information, subject to our legal obligations
- An honest answer when the right product for you is one that pays us less, or nothing at all
What we expect from you
- Complete KYC honestly, and keep your PAN, bank details, address and mobile number current with us
- Tell us your actual goal and time horizon — advice given on incomplete information is worth what it cost you
- Read the scheme documents, or ask us to walk you through them. Do not sign what you have not understood
- Register a nomination on every folio and account
- Check your statements and raise anything that looks wrong promptly
- Invest with money you can leave alone for the period we agreed
Do's and don'ts
Do | Don’t |
Pay only to the AMC, broker or insurer, from your own bank account | Never transfer money to HAWMS’s account, to a staff member’s account, or in cash |
Keep your own copies of every application and acknowledgement | Do not sign blank or incomplete forms |
Ask what a product costs and what we earn on it | Do not invest on the basis of a promised or “guaranteed” return — nobody can promise one |
Register a nomination and tell your family where the records are | Do not share your login credentials, OTPs or transaction PINs with anyone, including us |
Use the grievance process if something goes wrong | Do not act on tips, WhatsApp forwards or unsolicited calls claiming to be from us |
Timelines
Service | Timeline |
Response to an enquiry | 1 working day |
KYC processing, once documents are complete | 3 working days |
Execution of a transaction instruction | Same day, if received before the applicable cut-off |
Statement or document request | 1 working days |
Complaint acknowledgement | 3 working days |
Complaint resolution | 21 calendar days |
If we fall short
Our Grievance Redressal page sets out how to complain and how to escalate — to us, then to the AMC or Aditya Birla Money Limited, then to AMFI, the exchanges, SEBI SCORES, the SMART ODR portal or IRDAI, depending on the product.
